FAQ

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Q:How do I get a Hospital Bed , Wheelchair or Patient Lift through Medicare?
A:Medical Supply Superstore only contracts with traditional Medicare , Advantra Medicare , and Coventry of the Carolinas. We accept assignment on Hospital Beds , Manual Wheelchairs , and Patient Lifts. To accept assignment means that you are not required to pay any money up front , unless your annual deductibles need to be met. We will determine based on the medical information received from your physician if the equipment meets the medically necessary guidelines. When all documentation is received we will file a claim on your behalf. We will accept the Medicare or Coventry allowable which is determined by them. Any allowed amount not covered by insurance will be billed to the patient. If you are covered by another Medicare Advantage plan we will contact your plan to determine if assignment will be accepted.

Q: Do you bill for Medicaid as a primary insurance.
A: Medical Supply Superstore only bills Medicaid when it is secondary to Medicare.

Q:Are you open to the public?
A:Yes we are open to the public , please come see us.

Q:Does Medical Supply Superstore rent equipment?
A:Yes Medical Supply Superstore rents Wheelchairs ,Walkers , Knee Walkers , Hospital Beds , Power Wheelchairs , Scooters , Ramps and more. We also Rent to Own some equipment.

Q:Where are you located?
A: We are located at 3300 Guess Road Durham , NC 27705 ,which is on the corner of Carver and Guess Road across from The Kangaroo Gas Station